The service is making a positive impact
Building strength and independence in Western Sydney: the Recovery and Resilience After Hours service

A cairn of stones


A new and innovative service is operating out of Neami Merrylands in Sydney’s West. Called Recovery and Resilience After Hours (or RRAH), the service is a hospital follow-up program that assists consumers to identify and manage stress, anxiety and depression.

The service provides after hours (4 – 8pm) one-on-one support following a presentation to the Emergency Department for mental health issues, where previously people were discharged without any follow-up support.

The program provides consumers with six sessions to support ways to manage stress and look after their wellbeing.

The program is delivered in partnership with the Western Sydney Local Health District and is available at the Westmead, Auburn and Blacktown hospitals.

The RRAH Service also works with community leaders and mentors to build mental health literacy and resilience. Staff work with influential members of the community to help them understand how to maintain good mental health and what to do in a crisis.

By supporting community leaders to provide mentorship and understanding of good mental health, the service helps to tackle stigma and strengthen the community as a whole.

RRAH uses OHP groups and provides consumers and community leaders with Mental Health First Aid training.

The service also links those experiencing suicidal ideation to other local services and programs.

“In short, this new program has been able to provide a unique crisis service that has benefited many in the local community, with one consumer stating that: “RRAH has saved my life”.

- Darren Wagner, Merrylands Acting Senior Practice Leader

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