Quality Officer

Employment status
Full Time
Classification and Salary
CSS Level 4 from $70,399 - $75,986
Monday to Friday 9:00am to 5:30pm
Contract Details
Closing date for applications: Friday 5 May 2017
Position overview

Develop a systematic organisational approach to foster innovation, continuous improvement and health and safety at Neami.

  • Support innovation through the development, implementation and monitoring of continuous improvement
  • Bring new thinking to inform quality systems suited to NDIS
  • Ensure quality and safety risk management initiatives are fostered across the organisation


Full citizenship for all people living with a mental illness in Australian society


About the Role:

  • Full Time position within Quality, Compliance and Risk team  
  • Head Office located in Preston, refurbished office
  • Promote and support the development and implementation of the Quality, Safety and Customer Experience systems for NDIS
  • Develop positive and effective partnerships both internal and external, in order to achieve Neami’s quality and safety goals and objectives
  • Work collaboratively within the Quality, Compliance and Risk team


About You:  

The Quality Officer  is a valued member of the Quality, Compliance and Risk team who in collaboration with the Senior Manager Quality, Compliance and Risk (QC&R) and the Operational Quality and Safety Committee will play a key role in supporting innovation through the development, implementation and monitoring of continuous improvement and safety systems across the organisation.  Critical to the role is the development of new ways to foster quality, safety and innovation in an NDIS setting in support of high quality service provision and great consumer experiences.

The position would suit an experienced worker who has a keen interest in the development of organisation wide policy and procedures, has good attention to detail, high level organisational skills with the ability to work within short timeframes and managing competing demands.  Strong conceptual skills and the ability to formulate systemic, whole or organisation responses will be key. This role will provide a great opportunity to learn new skills and to support continuous improvement and a culture of safety and compliance across the organisation.


Why Neami?

The values, skills, attributes and commitment of our staff are key to our success and reputation as a national mental health service that provides high quality support services to people living with a mental illness. Staff are valued and supported to learn and develop through regular opportunities to reflect on their practice at the team level and participate in targeted training.

We also offer:

  • An ‘Accrued Day Off’ every month
  • Extensive Learning and Development Program
  • Generous salary packaging with rewarding NFP fringe benefit tax exemptions
  • Excellent conditions including 3 months paid maternity leave (in addition to the government parental leave scheme), generous long service leave, 3 days gratis leave and industry leading pay rates
To discuss the position, please contact

If you have questions, please contact:

Charlotte Kritzinger, Acting Senior Manager Quality, Compliance and Risk: (03) 8691 5300